P&G | Yirang Choe

Team

Yirang Choe, Natalie Yeh, Xueyin Liu

Project Duration

April, 2019 (2 weeks)

Tools

Figma, InVision

Project Type

Makeathon Design Challenge (1st Prize)

How can you make our Supplier E-learning site more effectively train our suppliers?

Procter & Gamble deals with 90,000 suppliers globally. These suppliers manage account information, order
and invoice through different Source Plan Pay Operations (SPPO) solutions. Some suppliers need guidance on how to use them so training needs to be given. Their learning experience should be digital, easy and effective.

Current Website

Screen Shot 2020-01-13 at 12.34.51 AM.pn

User Story

GOAL: Ensure all invoices for ABC Corporation are being paid on time.

David Leo | Accounts Receivable in ABC Corporation

Work Responsibilities

Reconcile and follow up for any overdue invoices
Comply with the invoicing guidelines upon submission of the invoice
Make corrections on the invoice in case
Update account information in the system with the latest bank accounts, email address who should receive remittance and returned invoice notification

Pain Points

Confused with the credentials to use
Too many tools, confused with the functionalities
Challenge in navigating or using them especially if you don’t use them regularly
Not sure whom to contact for help
Difficulty in understanding English
Hard to find a way to be informed of any upgrades or changes in the tool.

Goals

1

2

3

To help suppliers from different countries to easily learn how to use SPPO solutions to manage account information, order, and invoice.

To inform suppliers about the upgrades or changes in the tools.

To make digital contents easily understood by suppliers without making the training too burdensome for them

Design Solutions

With given pain points and design requirements, our team started thinking about possible solutions and decided to design for both novice and returning users.